Peppies Research Supply dispatches physical orders within 24 hours of acceptance and ships to the European Union and Switzerland; for any other country, ask support@peppies.eu before ordering. Delivery is currently free on every order — an introductory offer applied automatically at checkout, no code needed. The list fees, standard €8 and express €55, apply once the offer ends. The research lines ship only to verified professional accounts.
All 27 EU member states and Switzerland — the countries offered at checkout. For any other country, email support@peppies.eu before ordering; some destinations can be arranged on request. Import rules of the destination country are the buyer's responsibility (Terms, section 4).
| Option | Fee per order | Dispatch | Delivery after dispatch |
|---|---|---|---|
| Standard | €0 during the introductory offer (list price €8) | within 24 hours of acceptance | 3–5 business days |
| Express | €0 during the introductory offer (list price €55) | same-date dispatch | 1–2 business days |
The fee is charged once per order regardless of how many lines it contains and is never discounted by volume offers. Introductory free-delivery offers, where shown at checkout, replace the fee for that order. Packaging is plain and unbranded at no extra cost.
Orders leave within 24 hours of acceptance; for gated (professional-access) lines that clock starts at approval, not at payment. A dispatch note is emailed when the parcel leaves. Delivery after dispatch is typically 3–5 business days (standard) or 1–2 business days (express); it depends on the carrier and the destination and is an estimate, not a guarantee.
Research-use-only products ship only to verified professional accounts and only where supplying them is lawful. They are not offered to consumers and are not covered by the consumer withdrawal right (see Returns & withdrawal).
You are responsible for a complete, accurate shipping address; a parcel returned or lost because of a wrong address may be reshipped at your cost. Risk in the goods passes to you on delivery. If an order arrives damaged or the wrong items arrive, contact support promptly and it will be put right by replacement or refund.
Subscription shipments follow the cadence you choose (for example every 30, 45 or 60 days); you can skip, pause, change the cadence or cancel at any time from your orders console without fees. Cancelling stops future shipments; a shipment already dispatched is handled under the returns rules.
Restates the Terms of Service (sections 10–13 and 19), which remain the contract. Questions: support@peppies.eu. Last reviewed 2026-09-21.